Life happened.... again.

My Friend Teo's Chat Log w/ an ATT Rep

• [for the confused - Teo is 'you'] ["you pressed you, referring to me, you are wrong, the correct answer is you."]
• AT&T product specialists are happy to assist you with your questions. Click below to begin your live text chat. Chat representatives will not have access to your personal account. This service is provided to you under AT&Ts Terms and Conditions and Privacy Policy.
• Welcome to AT&T. My name is Joseph. How may I help you today?
• Joseph: I will be happy to answer your questions regarding AT&T services. I specialize in setting up new phone accounts and High Speed Internet service.
• you: if i order att dsl services can i use my own dsl modem/
• you: ?
• Joseph: Hello! How can I assist you today?
• Joseph: You may try your existing modem, but AT&T does recommend AT&T 2wire equipment.
• you: ok
• you: well I dont want to pay $50 for a dsl modem that I already have
• you: but there's no option to order the service without ordering the modem
• you: Do I not have that option online?
• you: espcially since cable modems are provided free of charge
• you: is there a way to order dsl service online without checking the modem option?
• you: hello? are you there?
• Joseph: If you do not have the option to select No Thank You, you will have the ability to cancel this modem order. I do have an alternate way to do this as well.
• you: oh ok cool
• you: what's the alternative way?
• Joseph: You will have the ability to select this during ordering process.
• Joseph: The alternate way requires you to complete the entire order online first with the selection of a modem.
• you: oh ok...so I have to complete it first
• you: ok, another question
• you: how come on the main page the price for the elite package says $35, but when I add it to basket it says $45
• you: for the monthly charge
• Joseph: As you are trying to order without a home phone line, the prices and promotions advertised online do not apply to this order. They will only apply to a home phone line and DSL order.
• you: oh...what if I don't want a phone line?
• you: is there anyway to get the $35 rate without already having a phone line?
• you: is this your picture next to the chat window? cause it looks like a girl, and you're name is joseph. I don't think joseph is a girl's name.
• you: but i can't really tell cause her face is cut off, so no offense if it's a guy
• you: the picture has bad framing
• you: do you have like 20 chat windows open, or is this a one on one conversation?
• you: cause you're answering awfully slow, and I can't sit at my computer for that much longer
• you: no offense
• Joseph: I apologize for any delay.
• Joseph: I do not have a picture on AT&T website.
• you: oh...well it's very confusing
• Joseph: You will not need a home phone line, but without a home phone line you will pay the natural rate, and the promotions will not apply to this order.
• you: I see
• you: so the $35 rate is only for customers with existing phone lines, is that correct?
• Joseph: Or ordering phone lines now.
• you: I don't need a phone line
• you: just innanet
• Joseph: Then you will only need to check availability for service and Add the Elite package to cart.
• you: I know, I already did that
• you: but it gives me the wrong rate
• Joseph: Great! Then it's only a few more pages until you are completed.
• you: ...
• Joseph: The rate you are receiving is correct, the rate you are speaking of is promotional, and only applies to order of a phone line with AT&T DSL.
• you: ok, that's what I was trying to confirm
• Joseph: How is the order process going for you so far?
• you: I am reading the details of the promotion
• you: it says i get a $50 rebate for modems
• you: is that also for pre-existing customers who already have phone lines?
• you: cause there are no terms anywhere, that I can see that says it's a promotional offer for current customer with phone lines
• Joseph: Yes, with the order of a home phone as well. You will get the $50 with a home phone line order and DSL order.
• you: Am I misunderstanding something?
• you: Sweet
• Joseph: This is for DSL service, the internet without a home phone line is called DSL Direct.
• you: oh wait...I dont want the home phone
• you: ooooooooohhhhhhhhhhhhhhhhhhhhh
• you: omg, I am so confused
• Joseph: How can I help you?
• you: I dunno...I want to order internet service, but I don't understand what I'm looking at
• you: I go to the att website
• you: click on where it says internet
• you: and it has the rates
• you: but apparently those rates aren't the correct rates for me, cause I need to have a phone line
• you: can you see where I get confused
• Joseph: Click here to see the rates of all DSL without a home phone line.
• you: by the powers of Grey Skull I wish it wasn't so confusing
• you: oh ok cool
• you: lemme read over it real quick
• Joseph: Sure, let me know if you need more assistance.
• you: I hate this
• you: I'm going to go drink
• you: have a good day sir
• you: Ed is coming into town
• you: so we're goign to hang out
• you: Do you live in Houston? If so, feel free to meet us up
• Joseph: Can I answer any other questions?
• you: Only if you want to come party
• you: Anyway, we'll be at Little Bigs
• you: Just ask for Ed, and let him know you're the ATT guy
• Joseph: Okay, have a nice night.
• you: I'll ask around for someone named Joseph
• you: hopefully we'll see you...maybe you can explain this stuff to me in person
• you: later
• Joseph: You may come back online at any time.
• Joseph: Thank you for chatting with AT&T today. It has been a pleasure assisting you.
• you: Oh yeah, is there a number where I can talk to someone?
• Joseph: Sure, 1 800 288 2020 .
• you: Thanks joe
• you: I mean joseph